Effective Date: 8 Feb 2025

1. Delivery Timeframe

We strive to deliver all orders within 2 business days across Kenya. Please note that delivery times may vary based on your location and unforeseen circumstances.

2. Shipping Locations

We offer shipping services throughout Kenya. If you are located outside of Kenya, please contact us at info@pixmart.co.ke or +254 741 300391 to discuss potential shipping arrangements.

3. Shipping Costs

Shipping charges are calculated based on your location and the weight of your order. The exact shipping fee will be displayed at checkout before you finalize your purchase.

4. Payment Methods

  • Pay on Delivery (PoD): We offer Pay on Delivery services in select locations. This allows you to pay for your order at the time of delivery. Availability of PoD depends on your location and will be confirmed during the checkout process.
  • Online Payment: For areas where PoD is not available, we accept online payments through secure methods, including M-PESA and major credit/debit cards.

5. Order Processing

Orders placed before noon are processed on the same day. Orders placed after this time will be processed on the next business day.

6. Tracking Your Order

Once your order has been shipped, we will provide you with a tracking number via email or SMS, allowing you to monitor your shipment’s progress.

7. Contact Information

For any questions or concerns regarding our shipping policy, please contact us at: