At Pixmart, we are committed to providing quality products and services to our customers. Please review our return and refund policy below:

Returns

  • Eligibility: We accept returns only for defective products.
  • Timeframe: Defective products must be reported within 14 days of delivery.
  • Process:
    • Contact our customer service team at info@pixmart.co.ke or +254768 304 609 to initiate a return.
    • Provide your order number, details of the defect, and any supporting photographs.
    • Our team will assess the issue and, if deemed defective, will provide instructions for returning the product.
  • Condition: Products must be returned in their original packaging, including all accessories and documentation.

Exchanges

  • Eligibility: We offer exchanges for defective products only.
  • Process:
    • Once the defective product is returned and inspected, we will process the exchange and ship the replacement product at no additional cost.

Refunds

  • If the product is damaged or defective, we will:
    • Issue a refund, or
    • Facilitate a warranty claim with the manufacturer, depending on the product’s warranty policy.
  • Refunds are processed to the original payment method within 7-14 business days after approval.
  • We do not offer refunds for reasons other than defects or damages.

Non-Returnable Items

  • Products that are not defective are not eligible for return or exchange.

Contact Information

For any questions or concerns regarding our return and refund policy, please contact us at: